ℹ️ IMPORTANT NOTICE - Always verify gift card authenticity before purchase. We prioritize your security and never request sensitive personal information via email or phone.

Our Specialized Services

Comprehensive Gift Card Transaction Management & Support

Transaction Verification Services

GiftKiana provides multi-layered verification processes that distinguish our services from standard gift card resellers:

Pre-Purchase Authentication

  • Code Validity Verification: We verify each gift card code against issuer databases before offering to customers, ensuring authenticity and activation status
  • Balance Confirmation: Pre-purchase balance checks confirm the stated value matches the actual card balance
  • Fraud Indicator Screening: Cards are screened against known fraud patterns and blacklisted codes
  • Issuer Status Check: We verify that cards are not reported as stolen, lost, or involved in fraudulent activities

Post-Purchase Verification

  • Activation Confirmation: After payment processing, we confirm card activation and readiness for use
  • Balance Validation: Final balance check ensures the delivered card contains the purchased amount
  • Code Integrity Test: Verification that the code format matches issuer specifications
  • Documentation Review: Confirmation that all required card documentation is accurate and complete

Security & Fraud Protection

Our comprehensive security infrastructure protects every transaction:

Transaction Security

  • PCI-DSS Compliance: Payment Card Industry Data Security Standard certified payment processing
  • SSL/TLS Encryption: All data transmission encrypted using industry-standard protocols
  • Secure Token Generation: Unique transaction identifiers for tracking and verification
  • Access Control Systems: Multi-factor authentication for sensitive operations

Fraud Monitoring

  • Real-time Transaction Analysis: Automated systems monitor for suspicious transaction patterns
  • Velocity Checks: Monitoring of transaction frequency to detect unusual activity
  • IP Address Verification: Geographic location verification for fraud prevention
  • Device Fingerprinting: Identification of devices associated with previous fraudulent activities

Customer Protection

  • Fraud Resolution Team: Dedicated specialists to investigate and resolve fraud claims
  • Transaction Dispute Process: Formal procedures for handling disputed transactions
  • Balance Protection: Assistance with unauthorized balance usage claims
  • Documentation Support: Complete transaction records for fraud reporting to authorities

Regulatory Compliance Support

GiftKiana maintains strict compliance with financial regulations:

Anti-Money Laundering (AML) Compliance

  • Transaction Monitoring: Automated systems track transaction patterns for AML compliance
  • Suspicious Activity Reporting: Internal procedures for identifying and reporting suspicious transactions
  • Record Retention: Maintenance of transaction records per regulatory requirements (minimum 5 years)
  • Regulatory Reporting: Preparation and filing of required reports to financial authorities

Know Your Customer (KYC) Procedures

  • Identity Verification: Customer identification procedures for high-value transactions
  • Enhanced Due Diligence: Additional verification for elevated risk transactions
  • Source of Funds: Documentation requirements for large or unusual transactions
  • Ongoing Monitoring: Continuous review of customer transaction patterns

Consumer Protection Compliance

  • Clear Fee Disclosure: All fees presented before transaction completion per FTC guidelines
  • Terms & Conditions: Comprehensive documentation of card terms and restrictions
  • Expiration Notifications: Advance notice of approaching expiration dates when applicable
  • Complaint Resolution: Formal process for addressing customer complaints

Transaction Management Services

End-to-end support for every transaction phase:

Order Processing

  • Inventory Management: Real-time tracking of available card denominations and types
  • Order Validation: Verification of order details before payment processing
  • Payment Processing: Secure handling of multiple payment methods
  • Transaction Logging: Detailed records of all order activities and status changes

Delivery Systems

  • Encrypted Email Delivery: Secure transmission of gift card codes and documentation
  • Delivery Confirmation: Tracking and confirmation of successful delivery
  • Resend Capability: Ability to resend lost or undelivered cards to verified customers
  • Documentation Package: Complete transaction records, receipts, and redemption instructions

Post-Purchase Management

  • Balance Inquiry Service: Complimentary balance checking for purchased cards
  • Transaction History: Access to complete purchase and usage records
  • Redemption Assistance: Support for redemption issues or questions
  • Expiration Management: Notifications and guidance for cards approaching expiration

Customer Support Services

Comprehensive support throughout the customer lifecycle:

Pre-Purchase Consultation

  • Product Information: Detailed explanation of available gift card options
  • Terms Clarification: Clear explanation of fees, restrictions, and expiration policies
  • Purchase Guidance: Assistance in selecting appropriate denominations and card types
  • Process Explanation: Step-by-step overview of the transaction process

Transaction Support

  • Order Tracking: Real-time status updates on transaction progress
  • Payment Assistance: Help with payment processing issues
  • Delivery Verification: Confirmation of successful card delivery
  • Documentation Requests: Provision of additional transaction documentation as needed

Post-Purchase Assistance

  • Redemption Support: Guidance on using and redeeming gift cards
  • Balance Verification: Assistance with balance inquiries and discrepancies
  • Problem Resolution: Investigation and resolution of card-related issues
  • Refund Processing: Handling of eligible refund requests per our refund policy

Ongoing Support

  • Multi-Channel Access: Support via phone, email, and fax during business hours
  • Documented Communication: Records maintained of all customer interactions
  • Escalation Procedures: Clear pathways for complex issue resolution
  • Follow-up Services: Proactive outreach for unresolved issues

Documentation & Record-Keeping

Comprehensive documentation for security and compliance:

Transaction Documentation

  • Purchase Receipts: Detailed receipts with transaction ID, date, amount, and card details
  • Verification Records: Documentation of pre and post-purchase verification steps
  • Delivery Confirmation: Proof of delivery with timestamp and recipient information
  • Payment Records: Secure records of payment method and processing details

Compliance Records

  • AML Documentation: Records required for anti-money laundering compliance
  • KYC Records: Customer identification documentation for qualifying transactions
  • Audit Trail: Complete chronological record of all transaction activities
  • Regulatory Reports: Copies of all required regulatory filings and reports

Customer Access

  • Transaction History: Customers can request complete transaction records
  • Documentation Retrieval: Access to receipts, terms, and verification records
  • Audit Support: Documentation provision for customer tax or audit requirements
  • Legal Requests: Proper handling of documentation requests from authorities

Contact Our Service Team

For detailed information about any of our services or to discuss your specific requirements:

GiftKiana Service Center
900 Old York Rd
Jenkintown, PA 19046
United States

Phone: (888) 563-0446
Fax: (888) 563-0447
Email: [email protected]

Business Hours:
Monday - Friday: 9:00 AM - 5:00 PM EST
Saturday: 10:00 AM - 2:00 PM EST
Sunday: Closed

Contact Us