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Refund Policy

Last Updated: October 30, 2024

Overview

At GiftKiana, we understand that circumstances may arise where you need to request a refund. This Refund Policy explains our policies and procedures regarding refunds and returns for digital gift cards purchased through our platform. Please read this policy carefully before making a purchase.

General Policy

Due to the digital nature of gift cards, all sales are generally considered final once the gift card has been delivered electronically. This policy is necessary to prevent fraud and unauthorized use of gift card codes. However, we recognize that legitimate issues may occur, and we evaluate refund requests on a case-by-case basis.

Eligible Refund Situations

Refunds may be considered in the following circumstances:

  • Technical Error: If a technical error on our part resulted in incorrect gift card delivery or processing
  • Duplicate Charges: If you were charged multiple times for the same transaction
  • Non-Delivery: If you did not receive your gift card within the specified delivery timeframe and we cannot resend it
  • Wrong Amount: If the gift card value is different from what you ordered and paid for
  • Defective Product: If the gift card code is invalid or does not work as intended through no fault of your own

Non-Refundable Situations

Refunds will not be provided in the following situations:

  • Change of mind after purchase
  • Gift cards that have been partially or fully redeemed
  • Lost or stolen gift card codes after delivery
  • Gift card codes shared with unauthorized parties
  • Incorrect recipient email address provided by the purchaser
  • Failure to use the gift card before its expiration date
  • Dissatisfaction with products or services purchased using the gift card (these issues should be addressed with the merchant)

Refund Request Process

To request a refund, please follow these steps:

  1. Contact our customer support team within 48 hours of your purchase
  2. Provide your order confirmation number and transaction details
  3. Clearly explain the reason for your refund request
  4. Provide any supporting documentation or evidence if applicable
  5. Wait for our team to review your request

You can reach us at:

Refund Review Timeline

Once we receive your refund request:

  • We will acknowledge receipt of your request within 1-2 business days
  • Our team will review your request and may contact you for additional information
  • A decision will typically be made within 5-7 business days
  • You will be notified of our decision via email or phone

Refund Processing

If your refund request is approved:

  • Refunds will be issued to the original payment method used for purchase
  • Processing time typically takes 5-10 business days from approval
  • The actual time for the refund to appear in your account may vary depending on your financial institution
  • You will receive a confirmation email once the refund has been processed

Please note that any transaction fees or processing charges paid to third-party payment processors may not be refundable.

Partial Refunds

In some cases, we may offer a partial refund if:

  • Only a portion of your order was affected by an error
  • The gift card has been partially used
  • There are extenuating circumstances that warrant partial compensation

The amount of any partial refund will be determined on a case-by-case basis and communicated to you before processing.

Chargebacks

If you initiate a chargeback or payment dispute with your financial institution without first contacting us:

  • We will provide all transaction documentation to your financial institution
  • Your account may be suspended pending resolution
  • Future purchases may be restricted

We strongly encourage you to contact us directly before initiating a chargeback so we can work together to resolve any issues.

Exceptions and Special Circumstances

We understand that unique situations may arise that are not covered by this policy. If you believe your situation warrants special consideration, please contact us with a detailed explanation. We will review your case individually and make a determination based on the specific circumstances.

Fraudulent Activity

If we detect fraudulent activity or abuse of our refund policy:

  • The refund request will be denied
  • The account may be permanently suspended
  • We may report the activity to appropriate authorities
  • Legal action may be pursued if necessary

Changes to This Policy

GiftKiana reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website with an updated "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Questions and Concerns

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

GiftKiana
900 Old York Rd
Jenkintown, PA 19046
United States

Phone: (888) 563-0446
Fax: (888) 563-0447
Email: [email protected]

Our customer support team is available during regular business hours to assist you with any refund-related inquiries.